Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We only replace items if they are defective, damaged, wrong items. Our product which have unbalanced issues is stated that it could happen. Those are not defective. So please be aware of that. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery